Illinois opens call center to help schedule COVID-19 vaccine appointments

The state of Illinois has launched the Vaccine Appointment Call Center to assist people with scheduling COVID-19 appointments. The call center is meant to help people who do not have internet access or have difficulty scheduling online.

Call agents will help individuals who do have access to online services navigate the various registration sites. However, if the individual does not have access to online services or is unable to navigate the site, the agent will make an appointment on their behalf.

Individuals will need to provide the agent with their name, address, email (if available), mobile phone number, date of birth, and eligibility. The agent will not ask for any financial information and the call center will not share information with the U.S. Immigration and Customs Enforcement agency.

Hours, languages, and translation services

Currently, the call center is open seven days a week from 6 am to midnight. There are approximately 500 agents answering calls with the ability to expand during peak periods. The call center has English and Spanish-speaking agents. The call center is also equipped for translation into other languages.

How long are the wait times?

Its varies based on the day and time of day. During heavy calling periods, callers may experience wait times before speaking with a call agent. In the coming week, the call center will offer the option for callers to leave a message and be called back when an agent is available.

What is the number?

The toll-free Vaccine Appointment Call Center phone number is 833-621-1284 and can take TTY calls. For general questions about COVID-19 and Illinois’ guidance, call 800-889-3931 or email DPH.SICK@illinois.gov.

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